Research Consultant - Customer Experience

• Market research company with 180 creative & curious minds in Ghent, Antwerp and Leuven
• We are involved in both tactical and highly strategic decisions.
• We are committed for your personal development, coaching and growth opportunities.
• We focus strongly on the well-being of our employees with our Energy program. We also won a Sport Award for these initiatives!

• You will be a key point of contact for our clients. As a Consultant, you will take an advisory role towards the client, and try to create added value and impact with each project.
• Moreover, you get the opportunity to help build our growing client portfolio.
• Your out-of-the-box thinking ensures we create added value in each of our projects.
• You translate the needs and expectations of clients into a research design and best-in-class research proposal.
• You are responsible for quantitative research projects from A to Z. This means that you write questionnaires, monitor the fieldwork and interpret the data. Moreover, you can translate the results of a research into concrete recommendations and convey 'storytelling' wise to our clients.
• In addition, you report and present the results to clients with great enthusiasm.

• You have at least three to five years of experience in (market) research or customer experience and are ready for the next step in your career.
• You hold a master's degree or equivalent through experience.
• A particular interest in Financials and Insurances, Telecommunication, Services and the Mobility industry is beneficial.
• Your analytical skills are your strength. You also take responsibility and have the ability to meet deadlines.
• You have a positive mindset with your can-do mentality.
• You like variety; every day has a new angle. You work with different clients in different sectors.
• A 9-to-5 mentality is not for you. You like to be flexible.
• Obviously you have a strong knowledge of the MS Office package.
• Your mother tongue is Dutch or French, but you're also fluent in English.

• A competitive package with extralegal benefits based on your experience and expertise, along with 28 days of vacation and 2 paid volunteer days.
• We offer you the opportunity to lease a bicycle at a more advantageous rate.
• An environment where your efforts and achievements are recognized and rewarded.
• We are passionate about our work and find a good work-life balance equally important. As a result, we offer you a hybrid work environment where you can work from home flexibly during two days per week after an onboarding period.
• You will join a driven group of colleagues who are known for their expertise, team spirit, curiosity and passion for the job. Moreover, there is a global network full of expertise that you can always fall back on.
• You will have numerous opportunities for personal and professional growth through training and career opportunities.
• You will have the opportunity to create added value for clients through research publications. With your work, you have real impact.
• We are a Sports Award winning company. We engage in numerous sports activities such as cycling weekends, ski and snowboard initiations, marathons, wall climbing, padel, surfing, power dancing, etc. Our Energy program doesn't only entail a sports pillar, we also focus on your mental health and healthy food.
• Every time, our Ipsos colleagues look forward to our afterworks, summer party and New Year's drink.
• Finally, we value corporate social responsibility and try to make a positive contribution by organizing numerous activities such as a river clean-up, zero waste actions, tree planting, etc.

Ipsos