Technical Support Specialist
Barco
- Courtrai, Flandre-Occidentale
- CDI
- Temps-plein
- Support our cinema customers and partners via the Service desk and project a professional image through phone and/or email interactions
- Troubleshoot issues remotely or via the phone for customers, technicians, and partners
- Investigate logged cases and take appropriate actions to resolve issues per SLA
- Review and respond to customers cases via our CRM tool
- Create parts orders to send appropriate replacement parts to resolve system issues
- Work with supervisor and other team members to diagnose complex issues as a team
- Escalate issues as needed to ensure customer issues are handled expeditiously
- Monitor the soundness of the customers configuration with the purpose to proactively solve upcoming issues
- Fluent in English, spoken and written knowledge of any other European language is a plus
- Customer oriented putting the needs of the clients first
- Team player supporting common goals
- Active communicator at ease speaking with customers
- Comfortable with ambiguity - able to keep moving forward in an ever-changing business and landscape
- High attention to detail in everything created or reviewed
- Availability to work flexible eg. to guarantee coverage on public holidays
- You demonstrate 1-3 years experience in a technical support role
- You are knowledgeable in Microsoft Office
- The following experiences are definitely a plus:
- Experience with electronics troubleshooting
- Experience with video equipment, such as projectors
- Experience with network configuration
- Experience with Salesforce CRM solutions
- Experience with installing and/or repairing cinema, or AV Projection Equipment and/or providing technical support
- Certified Technology Specialists (cinema equipment, A.V. projection, & network)
- Knowledge of analogue and digital theory related to projectors